Category Archives: Billing & Payments

Can I limit access to Apps?

Highways only bills for seats that are in use. For example, let’s assume your company has 100 Intercom Users. When the Pipedrive by Highways App is installed, all 100 users potentially have access to the Pipedrive App. If, however, only 5 users install the Highways App, you will only be billed for 5 seats. In […]

How are ‘seats’ calculated?

Highways calculate seats on a per-user-install, per-Intercom-workspace basis. Example Seat Calculation The best way to explain this is with a worked example for users of our Pipedrive App. Let’s assume Acme Corp has 100 Intercom Users and 50 Pipedrive Users. They have 4 Intercom Workspaces. Their Intercom Admins install the Pipedrive by Highways App to […]

HOWTO: Resetting a User Password

When a Highways App is installed, an account is created for that user in Highways. This account utilises the email of the Intercom Account that installed the App. I installed an App recently and my password isn’t working for the Highways Admin Console? When an App is installed in Highways, and we created your account, […]

HOWTO: Accessing the Highways Admin Console

Highways include an administrative panel to allow a Workspace admin to control and maintain their Highways Apps. In this panel an admin can: View and remove users from Highways Enter and update billing information. Enable Two Factor Authentication Chat directly with Highways Support How to log into the Highways Admin Console Open https://app.highways.io/login You can […]

“Your workspace does not have a valid subscription to use Highways.io. Please check your billing information.”

If you receive this error: Your workspace does not have a valid subscription to use Highways.io. Please check your billing information. It means your workspace does not have a valid subscription to Highways and hence no App can be used. To fix this, subscribe to a Highways plan via your cockpit. You’ll find out more […]

How To Choose A Highways Billing Plan

Payment processing is handled by Stripe and we’ve made it easy to get your team rocking in no time. To start, login into the Highways Console and choose your Workspace settings by clicking the gears icon on the far right of the screen. Next, choose Subscription and choose your plan. Remember, Annual plans offer significant […]

How To Add Billing Information

Payment processing is handled by Stripe and we’ve made it easy to keep your billing information current. To start, login into the Highways Console and choose your Workspace settings by clicking the gears icon on the far right of the screen. Next, choose Payment Method and enter your payment details. Finally, click Update.