After years of using their product, we found the real power of Intercom can come when it's integrated with the rest of your tech stack.
We built an integration with Pipedrive, this was just for us - but we found it so useful we decided to list it on Intercom's app store and it took off.
Since that first app, we've built 100s of integrations, from simple inbox apps, to attributes mappers and even transcript syncing.