Yes, you can!
By default, Highways Sync will check for a custom activity type called Highways Sync in Pipedrive. If that activity exists, then it will add the activity when a conversation is synced.
How to Create A Custom Activity in Pipedrive
- Open your Pipedrive Account and click Settings
- Choose Company Settings, then Activity Types
- Add a new Activity Type called Highways Sync. You MUST use this exact name or the activity addition will fail.
- Click save and ensure the activity type is activated.
When sync from Highways occurs, the activity will also be created. To disable this feature, simply delete the custom activity type.
Important: You must create and name your custom activity Highways Sync for this feature to work.